No Friction.
No Pressure.
Every device carries a 30-day money-back guarantee, counted from the day it arrives. If it has not earned its place, it goes back — on us.
How It Works
Simple. Honest. Fast.
Request a Return
Email us at info@zentialpure.com within 30 days of delivery with your order number. Any reason — including no reason.
A Human Replies
A real person replies within 24–48 hours. No questionnaires, and no email loop designed to time out your window.
Ship It Back (EU) — or Don't (US)
EU orders: we send a prepaid return label. US orders: keep the device — we refund without a return.
Get Refunded
Your refund is processed within 5 to 7 business days. No inspection gate, no restocking fee.
Policy Details
What You Should Know.
30-Day Money-Back Guarantee
Thirty days, counted from delivery — not from purchase. Whether the device earned its place is your call, not ours: no result clause, no judging panel.
1-Year Warranty on the Instruments
Twelve months from delivery against manufacturing defects and failure in normal use, on the Face Introducer, the Restoration Belt and the Restoration Mat. If it stops working as it should, we repair or replace it — you do not pay shipping either way. This is separate from, and runs after, the 30-day money-back guarantee. It does not cover accidental damage, water damage, or the gels and pads, which are consumables. This commercial warranty is IN ADDITION to your statutory rights and does not limit them. EU consumers have a legal conformity right of at least two years; in the Netherlands there is no fixed cap at all — the legal guarantee runs for the period the product can reasonably be expected to last, which may be longer than one year.
Opened Is Fine
Opening the box and using the device does not void the guarantee — a guarantee you can only use on an unopened box is not one. Opened consumables (gels, pads) are non-returnable for hygiene reasons.
Damaged or Defective Items
If your product arrives damaged or defective, contact us immediately. We'll send a replacement at no cost, no return needed.
Exchanges
Want a different color or variant? Contact us within 30 days and we'll arrange an exchange, subject to availability.